Frequently Asked Questions
Please find below the FAQs for Employee Training Manager Cloud
- Employee Training Manager - Cloud
- Employee Training Manager - Desktop
- Human Resource Manager
- Vehicle Manager
- Asset Tracking Manager
The cloud edition of Employee Training Manager runs in your preferred web browser and can be accessed anywhere you have an internet connection, whereas the desktop edition of Employee Training Manager is installed on your local computer.
For more details about the difference between our cloud and desktop software, please click here.
The Professional Edition is intended for a company where one person is responsible for maintaining your information and nobody else within the organization needs access to the database. The Enterprise Edition is intended for companies who require different people within the organization to access a centralized database.
Employee Training Manager is compatible with the following versions of Windows:
- Windows 10 (32 bit or 64 bit)
- Windows 8 (32 bit or 64 bit)
- Windows 7 (32 bit or 64 bit)
The Enterprise Edition database can be installed on the following versions of Windows Server:
- Windows Server 2016 (32 bit or 64 bit)
- Windows Server 2012 R2 (32 bit or 64 bit)
- Windows Server 2008 R2 (32 bit or 64 bit)
- Windows Server 2003 R2 (32 bit or 64 bit)
Your license for Employee Training Manager never expires. The license covers the version you have purchased and any minor upgrades to the software.
Employee Training Manager has an import feature included that will allow importing data via Excel. You can import employees, courses and competencies.
Whilst we have designed the software to cover most areas of functionality, we do understand that on occasion you may have a specific requirement. All we need are the details on the change you require and we will send through a proposal detailing the options.
There is no restriction on the number of employees and training records you can store.
Human Resource Manager is compatible with the following versions of Windows:
- Windows 10 (32 bit or 64 bit)
- Windows 8 (32 bit or 64 bit)
- Windows 7 (32 bit or 64 bit)
The Enterprise Edition database can be installed on the following versions of Windows Server:
- Windows Server 2016 (32 bit or 64 bit)
- Windows Server 2012 R2 (32 bit or 64 bit)
- Windows Server 2008 R2 (32 bit or 64 bit)
- Windows Server 2003 R2 (32 bit or 64 bit)
Your license for Human Resource Manager never expires. The license covers the version you have purchased and any minor upgrades to the software.
Whilst we have designed the software to cover most areas of functionality, we do understand that on occasion you may have a specific requirement. All we need are the details on the change you require and we will send through a proposal detailing the options.
There is no restriction on the number of employees you can store.
- Professional Edition: Intended for companies where database access is required for a single person who is responsible for looking after company vehicles (max 50 vehicles).
- Enterprise Edition: Intended for companies where database access is required for a single person who is responsible for looking after company vehicles (unlimited number of vehicles).
- Fleet Edition: Intended to be used by large companies that have many vehicles and multiple-users that need to access a centralized database located on a network (unlimited number of vehicles).
Vehicle Manager is compatible with the following versions of Windows:
- Windows 10 (32 bit or 64 bit)
- Windows 8 (32 bit or 64 bit)
- Windows 7 (32 bit or 64 bit)
The Fleet Edition database can be installed on the following versions of Windows Server:
- Windows Server 2016 (32 bit or 64 bit)
- Windows Server 2012 R2 (32 bit or 64 bit)
- Windows Server 2008 R2 (32 bit or 64 bit)
- Windows Server 2003 R2 (32 bit or 64 bit)
Your license for Vehicle Manager never expires. The license covers the version you have purchased and any minor upgrades to the software.
Whilst we have designed the software to cover most areas of functionality, we do understand that on occasion you may have a specific requirement. All we need are the details on the change you require and we will send through a proposal detailing the options.
The Professional Edition can track up to 50 vehicles. The Enterprise and Fleet Edition can track an unlimited number of vehicles.
Asset Tracking Manager is compatible with the following versions of Windows:
- Windows 10 (32 bit or 64 bit)
- Windows 8 (32 bit or 64 bit)
- Windows 7 (32 bit or 64 bit)
- Windows Vista SP1 or later (32 bit or 64 bit)
- Windows XP SP3
The Enterprise Edition database can be installed on the following versions of Windows Server:
- Windows Server 2016 (32 bit or 64 bit)
- Windows Server 2012 R2 (32 bit or 64 bit)
- Windows Server 2008 R2 (32 bit or 64 bit)
- Windows Server 2003 R2 (32 bit or 64 bit)
Your license for Asset Tracking Manager never expires. The license covers the version you have purchased and any minor upgrades to the software.
Whilst we have designed the software to cover most areas of functionality, we do understand that on occasion you may have a specific requirement. All we need are the details on the change you require and we will send through a proposal detailing the options.
There is no restriction on the number of employees and asset records you can store.
We provide unlimited application support via email for our customers. We endeavour to respond to every email within just a few hours of receiving it. Your emails always get answered by one of our friendly in-house support staff. If you need technical support after the first year, or wish to receive free program updates, you may purchase an optional yearly support contract. Please contact us for details.
We accept Visa, MasterCard, Discover, American Express, PayPal and Amazon payment. We also accept checks in the United States. Please contact us for any other forms of payment.
Yes definitely, our payment process is highly secure. We accept payments through our secure payment-processing partner FastSpring. See http://www.fastspring.com/company for more information.
Once your payment is confirmed you will receive an email sent to the email address you used during the checkout process. You usually receive this email within a few minutes after your purchase.
If you are subscribing to the cloud edition, you will automatically be licensed.
If you are purchasing the desktop edition, your license key is in the email you receive. If you haven’t received your license key after an hour please check your junk email folder.
If you can’t locate your confirmation email, don’t worry; send an email to support@smartcompanysoftware.com stating the problem and we’ll get right back to you.
Absolutely, if you purchase the Professional Edition and later decide to purchase the Enterprise Edition, you only need to pay the difference. Your database and data is compatible with both Editions.
We regularly update our software with new features. We encourage our customers to feedback feature requests so we can improve our software.
If you have purchased the Enterprise Edition you can configure the software so you can access a centralized database stored on a network that can be accessed by multiple-users.
Yes, if you have the Professional Edition then you can back up your data, install the software on your new machine and then restore your data. If you have the Enterprise Edition then you simply install the software on a new machine and configure it to point to the database on your network.
Yes, if you have the Professional or Enterprise Edition then you can back up your data, install the software on your new machine and then restore your data. If you have the Fleet Edition then you simply install the software on a new machine and configure it to point to the database on your network.
Yes, you can run all our software through a Terminal Server or on a Citrix environment.
This is a list of common questions we get from our customers’ but we understand that you might have a question that is not covered here. Please send an email to support@smartcompanysoftware.com and we’ll get right back to you with an answer.